College Surgery Partnership

Tel: 01884 831300

Opening Times: 8.30am-6.30pm

Culm Valley Integrated Centre For Health, Willand Rd, Cullompton, Devon, EX15 1FE

Our Responsibility to You

At College Surgery we believe that taking responsibility is the key to creating a peaceful environment.

  • You will be greeted courteously.
  • You have a right to confidentiality.
  • You have the right to see your medical records subject to the limitations of the law.
  • You will be seen the same day if your problem is urgent.
  • You will be seen by your own doctor whenever possible.
  • You will be referred to a consultant when your GP thinks it necessary.
  • You will be given the result of any test or investigation on request or at your next appointment.
  • Your repeat prescription will be ready for collection within 48 working hours of your request being received at the surgery.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibilities to Us.

  • Please treat all surgery staff with the same respect - we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name, or address or contact telephone number, so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
  • Use the tear off slip to request your repeat prescription whenever possible.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, be pleased to hear when you feel praise is due as well.