NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 47
Good 6
Neither Good Nor Poor 8
Poor 10
Very Poor 43
Don't Know 3

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Excellent care and support. Faultless all the way and follow ups are on point. Thank you so much great surgery practice Tuesday 5 May 2026
Because generally your service is excellent. However it is impossible to find a live link to the Accurx form to contact a doctor. On the three occasions I have used this before I have had to ring the receptionist to ask for help finding the link! It is impossible to find. The one place I can click on the word (unhighlighted) it leads to a permission form for text reminders. Please would you make this easier. Wednesday 29 April 2026
Very professional attitude coupled with concern and support..excellent treatment Saturday 18 April 2026
All staff at GP practice very efficient, friendly and helpful. Thursday 19 March 2026
I recently had an appt with Dr Martyn Richard’s and he was extremely kind and supportive. The first doctor I’ve seen in a long time to offer me empathy and support. 5 minutes of his time really helped me. Wednesday 18 March 2026
Always helpful and always get the info I need. Wednesday 18 March 2026
Unable to make phone call appointments. Can never see my actual GP Thursday 12 March 2026
Cant find the form to fill out to get an appointment Wednesday 11 March 2026
I managed to find the information I wanted easily Saturday 7 March 2026
Can’t make appointment only by phone easier to come up and make one or phone up you don’t think of the older person Thursday 26 February 2026